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Warehouse

7801 N LAMAR BLVD, UNIT F11

AUSTIN, TX 78717

Directline: (714) 260-8185 

Directline: (714) 260-8185

Privacy Policy

Terms & Conditions

Returns & Exchanges

We encourage you to contact our tech support (pacifickaraoke@gmail.com) to resolve any issues you may have with your product first before requesting a return for defective products. Questions are usually addressed within 24 hours.

We realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our goal is to treat our customers with the highest expectation. In order to provide efficient and rapid service, please read the following policy & instructions for return:

Product(s) returned must be like new. The returned item must be complete with all equipment, packaging, warranties, manuals and accessories. Pacific Media Media has the final word on the condition of the merchandise returned. If the products received are incomplete, missing parts scratched or damaged (in ways that cannot be identified), PACIFIC MEDIA reserves the right to refuse crediting the customer’s account and the product will be returned to the customer at the customer’s expense.

RMA All returns must be made within 15 days of your receipt of shipment. A return authorization is required for all returns. To obtain a return authorization, please contact pacifickaraoke@gmail or fill out the return form online. Allow 1-2 business days to process your RMA request. We will contact you once your RMA# is approved. All returns and exchanges will be processed within 10 days of receipt of your shipment. Shipping cost is non-refundable and the customer is responsible for return shipping cost.

  • A Return Representative must contact you with an RMA number before you send your item back. Packages sent without an RMA number will not be accept or processed.
  • All RMA numbers are valid for 15 days from the date of issuance
  • All returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties or we will refuse the return.
  • Package must be ship in a brown shipping box with sufficient packing materials, the same way you received your package. Please remember to include a copy of the original invoice and a note detailing any defect or the reason for the return.
  • RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without RMA # will NOT be accept or processed.
  • We are not responsible for any item returned without RMA #. We are not responsible for damaged returns or items lost in transit. We strongly urge you to insure your return shipment against loss or damage.
  • VnUs Media will refuse collect and postage-due shipments. Please allow 10 days for your credit to be processed
  • Please allow 4-6 weeks for all manufacturer's warranty repairs on defective item

CREDIT ONLY Provided the merchandise is in resalable condition (unused and in its original packaging) and accompanied by valid return authorization, product can be returned within 15 days from date of purchase or receipt of shipment for store credit which can be use against future purchases. In the event that items are missing and merchandise is returned in damage or unusable condition you will be charged for replacement parts in addition to a 30% restocking fee. Excluded from this return policy are obsolete products, B-Stock merchandise, special orders and custom configurations.

 

Defective Hardware & Accessories. Please examine your package immediately upon receipt. Please send back the defected item within 15 days of receipt, if we determined the problem is due to manufacturer defect, Pacific Meidia will reimburse your shipping cost up to $25. Please contact our technical/return department for Return Authorization number (RA#) and for technical troubleshooting. We will reship you a new unit once we receive your merchandise. Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 30% restock charge as well as any costs.

 

Non-Defective Machines, Microphones, and Accessories We will gladly issue a refund for credit within 15 days of your receipt less handling & shipping fee. Please contact our return department for RMA#. Customers will bear all shipping costs for the return of non-defective hardware. If you received free shipping on your order, you will be charged for shipping fee at $15 + $1.5 per pound. All non-defective returns of hardware will be charged 30% restocking fee per industry standard. If you received free shipping, we will assess the shipping charges additionally.

 

Return for an Upgrade Within 14 days of delivery if you are not satisfied with the machine and wish to upgrade, please contact our sales department. We will apply the full purchase price of your original purchase (excluding shipping and handling cost) toward the upgrade. The customer is responsible for all shipping costs relating to the upgrade. All returns MUST be in original condition, subject to approval.

 

Customized items Certain products and custom preloaded products (e.g. KOD, Unify System) may be returned for warranty servicing only. No return or exchange on these products. Please check with our Sales Staff for further information prior to placing any customs order.

 

Software Due to copyright laws, we are unable to provide refunds for any opened/unwrapped software. Within 14 days of your package receiving date, we will accept returns of unopened software for store credit only. 20% handling fee will be accessed for the exchange. Please contact our return department for a return authorization number for the exchange. Customers requesting an exchange will bear all related shipping costs.

Defective software. We will exchange your defective/opened item for another copy of the same item. Up to $5.00 return shipping costs will be credited if the return is due to a defect in the software. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

Beyond the 15 day Coverage Period If your purchase is beyond our 15 day coverage period for defective hardware/software, please contact the manufacturer. All products are guaranteed for by the manufacture after our initial 15 day coverage. We can assist you in getting in contact with the manufacture for service work if needed. Pro Karaoke is not responsible for any fees related to shipping costs, repairs, exchange or refunds.

We will make every attempt to satisfactorily resolve complaints that may arise. However, customers are required to inform us before taking any action with regard to a credit card chargeback or other action resulting in non-payment for goods ordered and received. In the event of such a dispute involving improper charge backs or with regard to moneys or goods owed to us the customer will be liable for all fees, including but not limited to collection fees, attorney’s fees and court costs.

 

Payment

PAYMENT ACCEPTED PayPal, VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER CARD, COD, CHECK, CASHIER CHECK, MONEY ORDER. Personal/Business checks require a minimum of 7-12 business days to clear. Orders will not be shipped until your check clears. (For faster processing make payment by Money Order). These orders can be shipped after standard one day processing.

CREDIT CARD POLICY We require all credit card billing addresses entered on the order to match with the actual billing addresses on file with the Credit Card Bank or Provider. Failure to enter a correct billing address will cause a delay or cancellation of your order. If an order is to be shipped to an address other than the billing address, an authorization to do so must be on file with your Bank or Credit Card Provider.

 

Shipping

All Merchandise shipped to customer will be sent by Fedex Ground OR regular freight delivery unless Customer pays for the additional cost for faster service. We can provide expedited delivery service such as Next Day Air, 2nd day Air, 3rd day select etc. at an additional charge. VnUs Media shipping department will automatically insure all shipment with items/merchandise valued over $100 with signatures required. All shipment requires signatures by the recipient. Any shipments without the recipient to sign for will be re-delivered or scheduled for pickup by the shipping company. The regular business hours of Vnus’s shipping department are from 11:00 A.M. to 3:00 P.M. (PST). Orders placed on Saturday, Sunday or Holidays will not be processed for shipment until the next business day.

  • TRACK SHIPMENT You will receive an updated e-mail with your tracking number when you order is shipped.
  • LOST, DELAYED, or DAMGED SHIPMENT We are not responsible for lost, delayed or damaged shipments unless you notify us within 14 days. Notify us immediately if you order has been damaged in transit so we can file a claim within the required timeframe.
  • BACK ORDERS allow approximately 2 to 4 weeks for the processing of back orders shipment. If you wish to cancel the item(s) back ordered or exchange for something else please call us with your order number so we can assist you further
  • MINIMUM ORDER (Apply for wholesale customers)  Orders below $ 500.00 will incur an additional $10 handling fees. All C.O.D. orders will be ship via UPS red, blue or 3-days services (additional charges may apply). Orders over $3,500 or more we offer FREE Ground Shipping within the Continental United States (excluding Alaska, Hawaii, Puerto, APO, FPO).
  • Online Orders If you are ordering online and want EXPEDITED SHIPPING because you need the merchandise by a certain date MAKE YOUR SHIPPING CHOICE CAREFULLY, bearing in mind that on-line order requires a minimum 1 day processing period. Weekend orders are not processed until Monday or the next business day. We cannot be responsible if you choose the wrong type of shipping. If you have any questions at all about this please call us first at 1-714-260-8185 or email customerservice@vnusmedia.com.
  • International Orders In order to avoid delays in shipping international orders you must have a copy of your Credit Card faxed or scanned to us as well as a Photo ID before the order can be processed. This is a protective measure we offer to the cardholders by trying to verify that the person placing the order is actually the card owner. You will be notified of shipping cost by e-mail after this requirement has been met. In some case, your order maybe delayed and we have no control over how long Customs might hold up your order, or the time that the postal service in your respective country might take to deliver your package. It is a condition of sale that we bear NO responsibility for the ultimate arrival of International Orders. All International shipping is undertaken entirely at the customer’s risk. When we consign a package to the U.S. Post Office for delivery overseas our responsibility ends. This applies to all International orders without exception.

 

Please Be Advise That Price & Specification Subject to Change Without Notice

 

At Pacific Media, we have devoted ourselves to producing the finest quality products available at the fair and reasonable prices. We have also dedicated our efforts to building an excellent reputation with our chosen retailers and a highly respected brand image with the consumer. We ask that you please adhere to these policies so everyone will benefit and we can continue to maintain a secure and profitable business relationship.

If you have questions regarding our Returns policy, please feel free to contact us:

        Directline: 714-260-8185        Email: pacifickaraoke@gmail.com

We look forward to serving you now and in the future!

PACIFIC MEDIA 

7801 N Lamar Blvd, ste F11

Austin, TX 78752